To Use or Not to Use My Insurance Company

Three Reasons Why You May Want To Use Your Own Insurance Company

One of the most common questions we hear from our customers is whether or not they should use their own insurance company.  While every situation and accident is unique, here are three reasons why (and when) you may want to consider using your own insurance company after an accident.

Reason #1:

Non-drivable Vehicle – If you are unable to drive your vehicle from the scene of the accident then you should always consider using your own carrier.  In the long run this will help to expedite the process and possibly get you back into your own vehicle sooner. Yes, there is a chance you will have to pay for your deductible but in many cases this is the best route to take.

Reason #2:

Liability? – Another good reason to go through your insurer is if liability or fault is in question. A good rule of thumb here is to always remember – when in doubt, use your own company. In the end, if it is determined that you were not at fault, your insurance company will work with you to recoup your deductible and the aggravation factor will be significantly reduced.

Reason #3:

Investment – For most Americans the average time between accidents is seven years. This means most people rarely think about the costs associated with accidents other than the monthly fee or premium we pay to maintain our insurance. However, this is exactly why you may want to go through your insurance company;  you pay for it so you might as well use it.

Contributing Author: Jack Cordoves, Manager of Rocco's, Sewell Location. 

Jack spent more than thirteen years working for Progressive Insurance Company and has been with Rocco's for almost two years.  He has spent time at our Reed Street, Blackwood and Sewell locations and is well-versed in both collision repair and automobile insurance and claims.

Jack can be reached at Jack@Roccoscollision.com

Please visit www.roccoscollision.com for additional information.

Carnations and Collision: Creating an Unforgettable Experience

According to a recent study female drivers began to outnumber male drivers for the first time in history in 2010 (105.7 million to 104.3 million).  An incredible statistic considering that during the 1950’s only half of U.S. adult women possessed a driver’s license. [1] Because of this our teams began to take a closer look at our customer base and quickly realized that nearly 50% of those that walked through our doors were female which made us rethink our approach to customer service, at least for half of our customer base.

Automobile accidents are never easy and almost never convenient for those involved. The thought of getting the automobile repaired, dealing with insurance companies and making time to visit body shops typically produces anxiety, stress and annoyance. Because of this we have decided to introduce a new program to help many of our customers feel better about the repair experience.

Lucile and her carnation.

Meet Lucile, a customer of Rocco’s who recently visited our Blackwood campus to pick up her vehicle. As you can see, Lucile is holding a beautiful red carnation given to her by Jack Cordoves, the manager at Blackwood. Lucile is one of over two hundred customers to have received a carnation upon visiting one of our five locations.  Introduced in the fall of 2012, the program has been so successful that our managers have insisted that it remain a permanent fixture in our approach to delivering exceptional customer service.

If you’ve received a carnation at one of our locations please let us know what you thought of the experience. We’re excited to help our customers through the stress of the collision repair experience and realize that this small gesture won't remove the pain associated with the repair process, we think it will allow our customers to breathe a little easier when visiting our shops. Although we hope that you never have a reason to visit one of our shops, if you do we will make sure that your experience is comfortable and perhaps unforgettable.

Brian Riggs

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[1] http://carchatwithpaul.com/women-drivers-now-outnumber-men-new-jersey/